Delivery Information

What are my delivery options, and how much is shipping?
We’re happy to offer the following delivery options:                                                                     

                                                                                                   

We do have some terms and conditions for delivery:

• Delivery times are based on orders placed before 12pm MYT.
• Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.  
• Delivery is only available on weekdays and Saturdays. (excluding Malaysia Public Holidays).

How can I track my order?
You can track your order via your delivery receipt. Otherwise, please contact customer service for tracking information.

Can I choose what time my parcel gets delivered?
Unfortunately, time selection for parcel delivery is currently unavailable as we are using a third-party courier service. 

What should I do if there's a delay in my delivery?
We're sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section. For further enquiries, please feel free to reach out to our Customer Service Team.

Do you process orders during Public Holidays?
While we'd love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed or parcels shipped on the next working day.