Return and Refund Policy

All goods sold are strictly non-returnable and non-refundable. 

What if my item was missing, incorrect, damaged, or faulty?

We apologise if you received a parcel with damaged, incorrect, or missing items. Let us know by contacting our Customer Service Team so that we can resolve the issue promptly.


Contact Us & Provide Details:
Include your order number and a description of the problem.

Please also include the following details in your enquiry:

• Image of the Item/Parcel(s) received
• Name of Item
• Order Number

* Please do not dispose of or throw away any of the items you're writing about! 
Premium Pure may arrange to collect the product.